Privacy Policy

Introduction

VibeePlug respects your privacy and complies with the Kenya Data Protection Act, 2019 and other applicable laws.

Information We Collect

We collect account, payment, ticketing, event, device and usage information required to operate the platform.

How We Use Information

To provide services, process payments, issue tickets, prevent fraud, improve the platform, communicate updates and comply with legal obligations.

Cookies

Cookies help authentication, security, analytics, and personalization. Users may disable cookies although some features may not work.

Sharing Information

Information may be shared with event organizers, payment providers, cloud hosting providers, communication providers and authorities where legally required. We never sell personal data.

Data Security

We use HTTPS, encrypted passwords, access controls, monitoring and secure payment integrations. No online service is completely risk free.

Data Retention

Information is retained only as long as necessary for legal, financial and operational purposes.

Your Rights

Users may request access, correction, deletion where permitted, restriction, portability and withdrawal of marketing consent.

International Transfers

Where data is processed outside Kenya, appropriate safeguards will be applied.

Children

The platform is not intended for children under 18 unless permitted by law or supervised by a parent or guardian.

Data Breaches

Where required by law, affected users and regulators will be notified of qualifying personal data breaches.

Account Deletion

Users may request account deletion. Financial, tax and legal records may be retained where required by law.

Contact

Privacy requests may be submitted through VibeePlug support.