Frequently Asked Questions
Find answers to common questions about our platform, events, tickets, and more.
How do I become a verified organizer?
Submit the requested verification information. Approval is subject to review.
Can I export attendees?
Yes, where available in your organizer dashboard.
How do organizers receive payouts?
Payouts are processed according to the organizer agreement after applicable deductions such as refunds, chargebacks and platform fees.
Can I host free events?
Yes. VibeePlug supports both free and paid events.
What happens if an event is cancelled?
The organizer will communicate refunds, replacement tickets or rescheduling options.
Can I get a refund?
Refund eligibility depends on the organizer's published refund policy and applicable law.
What happens if I don't receive my ticket?
Check your spam folder first, then contact support with your payment confirmation.
Can I use a screenshot?
Yes, provided the QR code is clearly visible and has not already been scanned.
How are tickets delivered?
Tickets are delivered electronically through email and/or your VibeePlug account and may be available as downloadable PDFs.
What payment methods are supported?
Supported methods may include M-Pesa, debit cards, credit cards and any other payment methods displayed during checkout
Do I need an account?
Some events support guest checkout while others require an account. Creating an account lets you access tickets, bookings and event updates
What is VibeePlug?
VibeePlug is an online event ticketing and event management platform that enables organizers to create, promote, manage and sell tickets while atten...